A Message From Our Clinic Director

May 28, 2020

On March 19th, we decided to close our doors for in-person care, as the risk of COVID-19, albeit low at that time, was quickly becoming more apparent in Nova Scotia – the last province to report its first case of the virus. This was obviously a decision that was not taken lightly, but we knew it was the right decision for the health and safety of all our patients, healthcare practitioners, and staff. Three days later, the province declared a state of emergency, and healthcare clinics like ours were forced to shut-down for non-urgent care.

Over the past 10 weeks, our dedicated team has been working on providing resources for you, our valued patient, to use and implement at home to help maintain and improve your health and wellness. We’ve had incredible feedback and words of support during this downtime, and for that, we are forever grateful. Now that we will soon be reopening our doors to in-person appointments, we wanted to clearly outline the health & safety measures that we have implemented, many of which go over and above the minimum requirements set forth by public health. Not only do we want you to feel safe – we want you to feel comfortable that you are receiving the patient-centred and effective care that you have always received, knowing that these measures are in place for your safety.

As of June 5th, 2020, the following health & safety protocols will be in place at Active Approach:

  • Appointment pre-screenings will be emailed to you 24 hours prior to your appointment via a standardized questionnaire. If you answer ‘Yes’ to any of the questions, please call the clinic. If you haven’t completed the questionnaire when you arrive for your appointment, please call the clinic prior to entering.
  • If you a frontline worker and you have answered ‘No’ to all of the symptom questions, you can attend your appointment but you are required to wear a mask.
  • If you are considered a high-risk person (immunocompromised, over the age of 65, etc.), a dedicated, low-traffic time at the clinic can be arranged for your appointment upon request.
  • Our waiting room will have a reduced capacity, with a secondary waiting area located immediately outside the clinic entrance. Please wait at the designated area outside of our main entrance until the reception area is clear to enter or we call you to check-in for your appointment. Friends and family are not permitted inside the clinic, unless you are a dependent or need assistance for your appointment.
  • The main clinic entrance will now be a dedicated clinic entrance ONLY – signage will guide you to an exit door behind reception where you will also be able to speak with our administrative staff for appointment related matters. Please exit the building to your left using the secondary elevator or stairs (out to Spring Garden Rd.)
  • Social distancing will be in effect at all times while in the clinic. Signage and floor decals will help direct you to maintain your social distance from others. To help assist you at reception, the entire reception desk has a plexiglass barrier installed for easy and safe communication.
  • Patients are not required to wear a mask at the clinic, but feel free to bring and wear a mask if you so choose. When social distancing is not possible, your healthcare provider will be wearing a mask. Masks will also be worn during your treatment appointment when a 2 metre distance cannot be achieved.
  • Hand sanitizer dispensers will be available throughout the clinic – at reception, in the waiting room, and in all treatment rooms. Hand sanitization is encouraged as you enter the clinic, as you enter your treatment room, and as you leave your treatment room and the clinic.

More in-depth health & safety details will be provided to you when you book and prior to attending your appointment.

We know some of our patients have concerns surrounding the risks of COVID-19 and in-person care and we’re here to answer any of your questions. Many patients have also been anxiously awaiting the reopening of the clinic to seek care for your ongoing health concerns. We’re excited to finally be here for you! As we enter this next phase of return to business, we encourage you to reach out with any feedback you have about your experience at Active Approach as we are getting accustomed to this new norm. Thank you for putting your trust in our team of healthcare practitioners and we are looking forward to helping you get back to your active life!

Yours in health,

Dr. Richard Thompson, BA (Hon), DC, MBA
Clinic Director

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