A Message From Our Clinic Director

UPDATED: July 31, 2020

As of June 5th, we reopened our clinic doors for in-person patient appointments after an 11-week closure due to the public health order surrounding COVID-19. We were unsure of what to expect with our clinical operations helping patients with a new set of elaborate health & safety protocols. To our elation, the patient response to returning for in-person care has been outstanding! Our health & safety measures have been streamlined and implemented without any challenges. And most importantly, patients have been so grateful to be back getting the help they want and deserve!

Last week, the Chief Medical Officer of Health announced that as of Friday, July 31st, the use of non-medical face masks will be mandatory in all indoor public spaces in Nova Scotia. We have received confirmation from our regulatory board and Dr. Strang that private health clinics, such as Active Approach, are not considered ‘public spaces’. However, since the building entrance, elevator, and hallways are considered public spaces, you will be required to wear a mask once you enter the building. Upon entering the clinic, it is your decision whether or not you remove your mask, unless you are a frontline worker.

We have been operating under the policy that most patients are not required to wear masks while in the clinic, since all of our staff and healthcare practitioners will be wearing one when physical distancing cannot be maintained. However, we have seen well over 50% of our patients voluntarily wearing a mask. We will continue to operate under that policy, but we do encourage you to wear a mask at all times in the clinic, unless you have a medical condition or find it difficult to breath comfortably.

As of July 31, 2020, the following health & safety protocols will be in place at Active Approach:

  • Appointment pre-screenings will be emailed to you 24 hours prior to your appointment via a standardized questionnaire. If you answer ‘Yes’ to any of the questions, please call the clinic. If you haven’t completed the questionnaire when you arrive for your appointment, please call the clinic prior to entering.
  • If you a frontline worker and you have answered ‘No’ to all of the symptom questions, you can attend your appointment but you are required to wear a mask.
  • If you are considered a high-risk person (immunocompromised, over the age of 65, etc.), a dedicated, low-traffic time at the clinic can be arranged for your appointment upon request.
  • Our waiting room will have a reduced capacity, with a secondary waiting area located immediately outside the clinic entrance. Please wait at the designated area outside of our main entrance until the reception area is clear to enter or we call you to check-in for your appointment. Friends and family are not permitted inside the clinic, unless you are a dependent or need assistance for your appointment.
  • The main clinic entrance will now be a dedicated clinic entrance ONLY – signage will guide you to an exit door behind reception where you will also be able to speak with our administrative staff for appointment related matters. Please exit the building to your left using the secondary elevator or stairs (out to Spring Garden Rd.)
  • Social distancing will be in effect at all times while in the clinic. Signage and floor decals will help direct you to maintain your social distance from others. To help assist you at reception, the entire reception desk has a plexiglass barrier installed for easy and safe communication.
  • Patients are not required to wear a mask at the clinic, but we encourage you to bring and wear a mask while at the clinic. When social distancing is not possible, your healthcare provider will be wearing a mask.
  • Hand sanitizer dispensers will be available throughout the clinic – at reception, in the waiting room, and in all treatment rooms. Hand sanitization is encouraged as you enter the clinic, as you enter your treatment room, and as you leave your treatment room and the clinic.

More in-depth health & safety details will be provided to you when you book and prior to attending your appointment.

We know some of our patients have concerns surrounding the risks of COVID-19 and in-person care and we’re here to answer any of your questions. Many patients have also been anxiously awaiting the reopening of the clinic to seek care for your ongoing health concerns. We’re excited to finally be here for you! As we enter this next phase of return to business, we encourage you to reach out with any feedback you have about your experience at Active Approach as we are getting accustomed to this new norm. Thank you for putting your trust in our team of healthcare practitioners and we are looking forward to helping you get back to your active life!

Yours in health,

Dr. Richard Thompson, BA (Hon), DC, MBA
Clinic Director

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